FAQ

It’s important to us that you feel that you have medical backup and support–because you do with Fresh Clinics.

Our team of doctors are located across Australia. We not only offer prescriptions, but also medical guidance and opinion, support with questions or concerns and hands on support with complications such as occlusions if necessary.

Not only is it a question of clinical responsibility when consulting and prescribing, for us it’s an vital part of the support and services we offer.

We also have ongoing legal advice to make sure that we are compliant with all relevant regulations within the evolving cosmetic injectables space.

First thing’s first, you will need to create a profile. You can do this by following the simple step-by-step process. You can upload images and videos directly from your phone onto the app.

All you need to get started is your basic information and a photo of yourself. You can also add employment and rental history. If your rental references are from another country, it is a good idea to get them translated into English first.

Once you have created a profile you can start searching and swiping right away! Swipe left if not interested, and right for interested. If the landlord also swipes right on you, it’s a Match! You are then able to chat using the Live Chat function.

If something at your property needs fixing you can raise a Maintenance request through Dwell, simply use our Maintenance function to let your landlord know what is wrong.

If the Maintenance function is greyed out, it means your landlord has not subscribed to this function. In this case you can simply contact them through the live chat function to arrange to fix the issue.

After matching with a landlord and enabling the live chat function Dwell makes the onboarding process super simple by breaking it down in to five simple steps:

Step 1:

The Landlord will send you a tenancy agreement via email. You can read through it, sign and return it via email back to them.

Step 2:

Process your bond through NSW Rental Bonds Online.

Step 3:

Provide any additional documentation required by the landlord such as your 100 points of Identification if you haven’t already done this.

Step 4:

Once the security bond is process and documentation received, you will be officially associated to the property and can set up you rental payments and pay your holding deposit.

Step 5:

Manage your tenancy, rental payments and maintenance tickets through dwell and Dwell Nicely!

It’s easy! Just swipe right on a property you like. If the landlord also swipes right, it’s a Match! Our live chat function will then be available. Just drop the landlord a message and request an inspection at a convenient time.

It’s important to us that you feel that you have medical backup and support–because you do with Fresh Clinics.

Our team of doctors are located across Australia. We not only offer prescriptions, but also medical guidance and opinion, support with questions or concerns and hands on support with complications such as occlusions if necessary.

Not only is it a question of clinical responsibility when consulting and prescribing, for us it’s an vital part of the support and services we offer.

We also have ongoing legal advice to make sure that we are compliant with all relevant regulations within the evolving cosmetic injectables space.

First thing’s first, you will need to create a profile. You can do this by following the simple step-by-step process. You can upload images and videos directly from your phone onto the app.

All you need to get started is your basic information and a photo of yourself. You can also add employment and rental history. If your rental references are from another country, it is a good idea to get them translated into English first.

Once you have created a profile you can start searching and swiping right away! Swipe left if not interested, and right for interested. If the landlord also swipes right on you, it’s a Match! You are then able to chat using the Live Chat function.

If something at your property needs fixing you can raise a Maintenance request through Dwell, simply use our Maintenance function to let your landlord know what is wrong.

If the Maintenance function is greyed out, it means your landlord has not subscribed to this function. In this case you can simply contact them through the live chat function to arrange to fix the issue.

A landlord will be mainly concerned with your ability to pay the rent, as well as your ability to take care of the property and comply with the terms and conditions of the lease.

The information you should supply will vary depending on your previous circumstances – for example, if you were previously living in student accommodation, you may wish to provide the details of the person who was in charge of managing the complex.

If you previously owned your own home and have sold the property, the agent who handled the sale may be able to act as a reference for you.

And if you are currently living at home, you will require personal references. In some situations, you may also choose to have a parent co-sign your lease with you.

Examples of documentation you can provide that will help a property manager make these decisions include:

>Verification of employment

> Verification of income

> Reference from employer or fellow staff member

> Reference from neighbour/teacher/business person/doctor/accountant

> Photo identification – driver’s license/passport/student ID

> Three personal references – these should not be from relatives

> Last gas/electricity/phone bill or rates notice

Dwell charges a monthly subscription fee of $15 to list your property, plus a one off fee when you onboard a tenant. The fee is calculated as the $15 admin fee + (length of your tenancy agreement *1%).

At Dwell, we want to empower property owners to find tenants and manage their property themselves without large finder’s fees or costly advertising.

Dwell makes leasing your property quick and simple by walking through creating a profile in six easy steps.

It’s important to us that you feel that you have medical backup and support–because you do with Fresh Clinics.

Our team of doctors are located across Australia. We not only offer prescriptions, but also medical guidance and opinion, support with questions or concerns and hands on support with complications such as occlusions if necessary.

Not only is it a question of clinical responsibility when consulting and prescribing, for us it’s an vital part of the support and services we offer.

We also have ongoing legal advice to make sure that we are compliant with all relevant regulations within the evolving cosmetic injectables space.

First thing’s first, you will need to create a profile. You can do this by following the simple step-by-step process. You can upload images and videos directly from your phone onto the app.

All you need to get started is your basic information and a photo of yourself. You can also add employment and rental history. If your rental references are from another country, it is a good idea to get them translated into English first.

Once you have created a profile you can start searching and swiping right away! Swipe left if not interested, and right for interested. If the landlord also swipes right on you, it’s a Match! You are then able to chat using the Live Chat function.

If something at your property needs fixing you can raise a Maintenance request through Dwell, simply use our Maintenance function to let your landlord know what is wrong.

If the Maintenance function is greyed out, it means your landlord has not subscribed to this function. In this case you can simply contact them through the live chat function to arrange to fix the issue.

A condition report is a document given to your tenants at the beginning of their tenancy that records the general state of repair and condition of your property on a room by room basis, including fittings and fixtures.

The report is used as a reference point when you move out of the property to determine if there was any damage caused the property while they were living there.  At the final property inspection either yourself or your landlord will refer to this report and check off each item listed in it to make certain that the property is in the same condition as when the tenant took possession.  It is at this inspection that any items that need to be replaced or repaired by the tenant are identified.

A residential tenancy agreement is a legally binding written contract between you, as a tenant or resident and a property landlord.  It is also commonly called a lease.  This document should be given to you before paying any money or being committed to the tenancy.  Make sure you read it carefully and ask any questions.

This report documents the general condition of your property and is a key piece of evidence at the end of the tenancy if there is a dispute about replacing missing items, paying for cleaning or damages, so it is important you that you spend time checking the report to ensure it accurately reflects your property.

We suggest taking photos of the property when you move in and provide a copy of these photos to your landlord as record of the properties original condition.